F A Q

JADE CLARK SS181261.jpg
 
 

Returns policy.

As each item is made to order, sales are final. There’s a size guide on each product to help match yourself to the correct size. If you're unsure, send me a email on - Jade.clark1@btinternet.com and I can help you! 

I can swap items like tops, skirts etc.. For a smaller or bigger size but briefs and leotards cannot be exchanged due to obvious hygiene reasons. If you're wanting to exchange an item for a different size, you will have to cover postage costs. Please allow time for a new item to be made for an exchange which can take a further 1-2 weeks. 

Please email within 3 working days of receiving the item if you have any problems / want to exchange.

As its just me that cuts out, sews, packages up and posts each item.. PLEASE PLEASE allow 12 working days for your item to be made, before being posted. (I do try my best to get items out sooner!) If you need it by a certain date send me an email and if I can, I’ll prioritise your order to get it out on time.

I do returns/ refunds if the item is faulty! - As I want you to be 100% satisfied. 

Upon the very rare occasion, that your parcel gets lost in the post, I cannot be held responsible. I send everything tracked and have proof of postage.  

Just a MASSIVE thank you to each and everyone of you, that makes an order. It means the world to me that I can bring you the sassiest of garms.

 

ALL MY LOVE,

JADE